- Do all butters feel the same on your skin?
- All butters are not created equally and during various months melting and resolidifying may occur during shipment. However, just warm the butters in your hands and it will emulsify and melt and apply.
- Do you accept returns?
- We do not accept returns as all items are custom made when order is placed.
- DO YOU MAIL OUT SAMPLES?
- At this time, we do not send samples through the mail.
- ARE YOUR PRODUCTS TEAR-FREE?
- No, our products are not tear-free.
- DO YOUR PRODUCTS CONTAIN NUT PRODUCTS
- Yes, most of our products do have nut derivatives such as shea butter, almond butter, etc You can check the ingredients for each of our products in the “INGREDIENTS” tab on the product detail page.
- What is your shipping timeframe?
- We aim to ship our orders within 7 business days with a tracking number.
However, during holiday times this timeframe may extend
Shipping Policy –
- Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
- Processing time: Order verification, tailoring, quality check and packaging. All orders are created, sent, processed and shipped within 7 business days. With the exception of holiday seasonal times.
- USPS Tracking Mail System.
You will receive a tracking number upon shipping.
If you don’t receive your package within 2 weeks check your tracking number FIRST.
Due to the fact that our products are custom and handcrafted upon order, we do not accept returns. Thank you.